We test all offers before they go live on our platform but in rare circumstances, there can be tracking issues. If you are sure a conversion was generated, speak with your account manager to provide some information and they will assist you by testing the offer and link to see if there is any issue with it.
Articles in this section
- How do I request to join available programmes?
- Why am I not seeing a record of conversions when I was sure they were generated?
- What happens if my tracking doesn't work?
- Why is my tracking link directing me to a different offer or a "404" page?
- What is server-based tracking? (Postback URL / S2S)
- What is client-based tracking (Cookie tracking / Pixel tracking)?
- Are sales / leads tracked in real time or delayed?
- How does InvolveAsia track my conversions?
- What are the restrictions for using affiliate marketing?
- How to install shoplinks?