Missing Transaction

What Is the Process and How to Raise a Dispute for Missing Transaction

Here is how you submit a missing transaction against conversions which have been untracked or was reported by your members.

What information do I need to submit for a missing transaction?

1. Offer or Advertiser Name
2. Purchase Date
3. Order ID
4. Sales Amount (currency based on offer)
5. Remarks (optional)
6. Sub ID 1 (optional) – If you are a cashback website, please provide the UID or Member ID.

*Please ensure there are no duplicate entries.

How to submit a dispute for missing transactions:

1. Tools >> Missing ConversionIllustration purposes only

      2. “New Missing Conversion” Add the information required

Illustration purposes only

3.Once completed, Click Confirm submission to process or click back to editIllustration purposes only

How to check submitted missing transactions:

1. Tools >> Missing ConversionIllustration purposes only
2. Click “Reported Missing Conversion” to view reported status

Status Remark

• Under Review – Pending to be reviewed by Involve Asia
• Sent to Advertiser – Reported to advertiser awaiting advertiser feedback on the status

All other claim types and outcomes cannot be re-submitted once reviewed.