Missing Transaction

What Is the Process and How to Raise a Dispute for Missing Transaction

Here is how you submit a missing transaction against conversions which have been untracked or was reported by your members.

What information do I need to submit for a missing transaction?

1. Offer or Advertiser Name
2. Purchase Date
3. Order ID
4. Sales Amount (currency based on offer)
5. Remarks (optional)
6. Sub ID 1 (optional) – If you are a cashback website, please provide the UID or Member ID.

*Please ensure there are no duplicate entries.

How to submit a dispute for missing transactions:

1. Tools >> Missing Conversion
2. “New Missing Conversion” Add the information required

3.Once completed, Click Confirm submission to process or click back to edit

How to check submitted missing transactions:

1. Tools >> Missing Conversion
2. Click “Reported Missing Conversion” to view reported status

Status Remark

• Under Review – Pending to be reviewed by Involve Asia
• Sent to Advertiser – Reported to advertiser awaiting advertiser feedback on the status

All other claim types and outcomes cannot be re-submitted once reviewed.